FAQs

To ensure your rugs maintain their quality and longevity, it's important to provide proper care. While our rugs are designed to be low maintenance, here are some guidelines to follow:

Washing: Machine-wash the rug using cold water and a delicate cycle. Use a mild detergent that does not contain blench. Avoid using harsh chemicals or strong cleaning agents as they may damage the rug fiber

Drying: .It is recommended to either dry the rug on a low heat setting in a dryer or hang it up to air-dry. Make sure to avoid direct sunlight or high heat sources, as they can cause color fading or shrinkage. If using a dryer, remove the rug promptly once it is dry to prevent any potential damage.

For more stubborn stains that require extra attention, follow these steps to effectively treat
the affected area. Start by using a clean paper towel or cloth to gently absorb any excess liquid from the stain. Next, create a mixture by combining 1-2 teaspoons of liquid laundry detergent with a cup of warm water. Dampen a color-safe cloth with the mixture and carefully blot the stained area, applying gentle pressure. Afterward, rinse the area with cool, clean water to remove any
residue.

To ensure efficient shipping, our rugs are rolled up during the packaging process. This helps to minimize the package size and protect the rug during transit. As a result, when you receive the rug, it may have been rolled up for a while, leading to temporary creases and waves. These creases are a natural occurrence due to the rug's storage and shipping method, and they should gradually disappear with time and proper care.

To address this, we recommend following the previous instructions to allow the rug to acclimate to its new environment by leaving it unobstructed and flat on the floor for at least 48 hours. This will allow the rug to relax and naturally flatten out. If you wish to expedite the process, using a steamer as mentioned earlier can be helpful in removing the creases more quickly.

We apologize for any inconvenience caused by these temporary creases, but please rest assured that they are a result of our efforts to make the shipping process more efficient.